Privacy Policy

1. Who we are

Velorianplate is operated by Velorianplate Hospitality Inc., located at 150 King Street West, Toronto, Ontario M5H 1J9, Canada. This policy explains how information is handled when you use this website or contact the venue.

2. Information we may collect

We may process information you provide directly, including your name, email address, phone number, preferred visit date, party size, accessibility requests and message content. We may also receive basic technical information generated by your browser, such as device type, language, approximate region, referrer and diagnostic data necessary to operate and secure the website.

3. Purposes of processing

Information may be used to answer enquiries, organise reservation requests, provide customer service, improve website reliability, prevent abuse, maintain records required by law and protect our legal interests.

4. Legal bases and Canadian privacy principles

Where applicable, processing is based on consent, performance of requested services, compliance with legal obligations and legitimate business interests that do not override individual privacy rights. We aim to apply fair information principles consistent with Canadian privacy requirements.

5. Reservation form

Reservation information is handled only for the purpose of responding to or organising the visit you request. We do not use reservation details for unrelated marketing without an appropriate basis or consent.

6. Cookies and similar technologies

We aim to minimise non-essential tracking. Where cookies or similar technologies are used, they are limited to legitimate operational purposes unless additional consent is obtained where required. We do not sell personal information for advertising purposes.

7. Retention

Where personal information is received through operational channels, we retain it only as long as reasonably necessary for the purpose for which it was collected, legal compliance, dispute management and security.

8. Disclosure

Information may be shared with service providers that support venue operations, professional advisers, regulators or authorities where lawfully required. We do not sell personal information.

9. Security

We use administrative and technical safeguards proportionate to the nature of the information. No system can guarantee absolute security, so users should avoid sending unnecessary sensitive information.

10. Your choices and rights

Subject to applicable law, you may request access to personal information, correction of inaccurate information, withdrawal of consent where consent is the legal basis, or information about our handling practices. Some requests may be limited by legal exceptions.

11. Children and age-restricted services

The casino portion of the venue is intended only for persons who meet the applicable legal age requirement. This website is not directed to children for casino participation.

12. International access

The website may be accessed outside Canada. Where information is processed by service providers in another jurisdiction, it may be subject to the laws of that jurisdiction.

13. Changes

We may update this policy to reflect operational, legal or technical changes. The revised date at the top identifies the current version.

14. Contact

Privacy enquiries: info@velorianplate.com
Phone: +1 416 555 0198
Address: 150 King Street West, Toronto, Ontario M5H 1J9, Canada

Additional privacy principles

We apply data-minimisation and purpose-limitation principles when collecting information through this website. Information should be limited to what is reasonably required to respond to an enquiry, coordinate a reservation request, support accessibility needs, maintain site security or meet a legal obligation.

Where consent is the appropriate legal basis, consent should be specific, informed and capable of withdrawal. Where another lawful basis applies, we use personal information only within the scope of that basis and the purpose communicated to the individual.

Reservation and enquiry data

Information submitted through a reservation or contact form may include a name, contact details, preferred date, party size and notes voluntarily provided by the guest. We recommend that guests avoid including unnecessary sensitive information. Details relevant to accessibility or dietary arrangements should be limited to what the venue needs to prepare the requested service.

Retention

Personal information should not be retained longer than reasonably necessary for the purpose for which it was collected, subject to legal, accounting, dispute-resolution and operational record requirements. Retention periods may therefore differ between unconfirmed enquiries, confirmed reservations, security records and legally required business records.

Individual rights and requests

Depending on applicable law and circumstances, individuals may have rights to request access, correction, deletion, restriction, portability, withdrawal of consent or information about how their data is used. Some rights are subject to legal exceptions. Requests should include enough information to verify identity and identify the relevant record without disclosing unnecessary additional data.

International access and service providers

Where service providers process information on behalf of the operator, contractual and organisational safeguards should be used appropriate to the nature of the service. If personal information is accessed or processed outside the individual’s jurisdiction, different privacy laws may apply, while contractual safeguards and applicable transfer requirements remain relevant.

Security and incident response

Reasonable administrative, technical and physical safeguards are used to reduce risks such as unauthorised access, loss, alteration or disclosure. No system can guarantee absolute security. Where a qualifying privacy or security incident occurs, the operator will assess notification and recordkeeping duties under applicable law.

Children and age-restricted areas

The website provides general venue information and is not intended to encourage children to access age-restricted casino services. Information connected with casino participation is subject to applicable eligibility requirements. Restaurant enquiries should be made by a person able to provide the necessary booking details.

Complaints and supervisory contacts

Privacy questions or complaints may first be directed to the operator using the contact information below. Individuals may also have the right to contact an appropriate privacy or data-protection authority depending on the law that applies to their situation.